Your new Beater is fully guaranteed under the European Guarantees and Returns rule (https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm), which guarantees your purchase for 2 years.
How to get goods repaired, replaced or refunded
The 2-year guarantee period starts as soon as you receive your goods.
- In some EU countries you must inform the seller within 2 months of discovering a fault, otherwise you may lose your right to the guarantee.
- Within 6 months of receiving the goods, you need to show the trader that the goods are faulty or not as advertised.
- After 6 months, in most EU countries, you need to prove that the defect already existed on receipt of the goods - for example, by showing that it is due to the poor quality of the materials used.
14 days to cancel and return purchase
You have the right to return your purchase within 14 days for a full refund.
Should you wish to return an item please notify us as soon as possible with the reason why. To arrange a return please contact us via our email address - firstname.lastname@example.org. Returns should be unused and in original packaging along with a copy of the packing slip.
Damaged items must be returned within 7 days of purchase.
Items that are no longer required can be returned at the customer’s expense and the customer will be refunded the total amount paid for the item as on the receipt.